Premium Services

Choose the right service level for your charging needs

As the e-mobility market grows it will attract more users with differing needs. With Premium Services, you can choose the service level that best supports your business model.

Overview

Ensuring intercharge users get the right services at the right price

The e-mobility market is maturing, and as it continues to grow so does the demand for a wider range of services and different levels of security to suit a broader range of EV users. These will include more APIs, guaranteed service level agreements (SLA), better availability, and structured incident management. The one-size-fits-all approach is not good enough, which is why Hubject has launched Premium Services, a three-tiered intercharge service offering developed to match the different needs of different users. These premium services are only available to existing intercharge CPO or EMP partners.

Standard

This covers the current intercharge product at the most affordable price.

Business

Includes direct access to Hubject specialists and specific service levels.

Enterprise

Was developed for partners who need guaranteed SLA response times, better platform availability and closer collaboration with Hubject.

The different tiers, and the costs associated with each, were developed to ensure users only pay for the range of services they actually need.

What you get with each intercharge tier

Standard

What’s included?

This is the basic service level that everyone gets through the Hubject platform, including the 24/7 tech support hotline

incl. in your Standard intercharge package

Standard
€ /

Business

What’s included?

Standard tier plus:

Direct access to HubjectOperations via bookinglink (@ 125€/hour)
Uptime guarantee of 99.5%
Quarterly uptime report
Business tier APIs (when available)

Additional cost

Business
€ 1788

per year

Enterprise

What’s included?

Business tier plus:

One free Operations support hour per month
Guaranteed Incident response SLAs
Improved Uptime guarantee of 99.85%
Access to a Hubject Service Delivery Manager (SDM)
Monthly uptime and SLA report
Monthly report review with your SDM
Enterprise tier APIs
(Coming soon)

Additional cost

Enterprise
€ 9588

per year

Get in touch with us to learn more about our products/services

We will contact you to schedule a call and answer all questions you may have.

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about how Hubject can help your business to grow.
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