Frequently Asked Questions

Here you can find answers to the most frequently asked questions
about intercharge, intercharge direct, the intercharge white-label app
and Hubject for drivers of electric vehicles and B2B customers.

For EV Drivers

How do I use the charging station with the intercharge symbol?

You choose an emobility service provider from the intercharge network. You can find an overview of the various providers from our network here. Your emobility service provider allows you to access the charging stations by various means, such as via charging card, app or plug & charge.

Does intercharge operate charging stations?

intercharge does NOT operate its own charging stations or its own charging station backend system. intercharge combines charging stations from different operators in the intercharge network, thus enabling cross-operator charging throughout the world.

I am unable to charge my vehicle at a station bearing the intercharge symbol. What should I do?

Your emobility service provider will assist you in the case of any problems with your agreement or with authorisation at a charging station. In the case of a fault with the charging station or if you have difficulty with the charging process, please contact the charge point operator. The operator’s hotline number is usually displayed at the charging station.

What is intercharge?

intercharge is an international charging network for electric vehicles. The network connects a large number of different charge point operators and emobility service providers, brought together through the B2B eRoaming platform from Hubject. All available charging stations from the various intercharge partners can be identified by the intercharge symbol.

What is intercharge direct?

intercharge direct is a direct payment solution from Hubject which enables drivers of electric vehicles who do not have a charging contract to charge their vehicles. intercharge direct-compatible charging stations are marked with the intercharge direct symbol. Scanning the QR code on the intercharge symbol using any QR scanner app opens a mobile payment website in your browser. On this website, you can easily select the charging product you need, and then charge your vehicle and make your payment at the charging station.

Our direct payment solution intercharge direct is offered by these partners in the intercharge network.

Do the costs at charging stations differ?

Charging costs may vary at charging stations within the intercharge network. Each emobility service provider has arranged its own usage agreements with the charge point operators, which are independent of intercharge. See the price models of your emobility service provider for more information.

What are the requirements in order to use intercharge direct?

The intercharge direct service must be offered by the operator of the charging station. You can see this from the intercharge direct logo at the charging station. As a customer, you simply need an Internet-enabled smartphone and any QR code scanner app. Payments can be made via PayPal or credit card, for example.

Who is intercharge direct suitable for?

intercharge direct is the perfect payment solution for drivers of electric vehicles who only want to use public charging situations occasionally and therefore do not need a long-term agreement with an e-mobility service provider.

How do I charge via intercharge direct?

We offer three different options here:

a: You can access the website by scanning the intercharge direct logo at the charging situation. All you need is a QR code scanner to do this. You then select your desired charging product and pay the amount due securely and conveniently via mobile. The charging process can then be started.

b: If you have an NFC-enabled smartphone and if there is an NFC symbol on the intercharge sticker, you can use the NFC functionality on their smartphone to access the charging operator’s mobile website. You simply need to enable NFC functionality on your smartphone and hold the device against the intercharge symbol. The intercharge direct mobile payment website then automatically opens.

C: You can open the website m.intercharge.eu directly in your smartphone browser and enter the number displayed on the charging station on this website.

How much does intercharge direct cost?

The prices and pricing structure for the charging products are determined by the respective charge point operator. There are no additional transaction fees associated with the use of intercharge direct. The summary of charging products offered by the charge point operator provides a transparent overview of the prices and corresponding charging times.

Hubject has no influence on the pricing structure of the charge point operator.

How do I pay for charging my vehicle with intercharge direct?

You can conveniently, securely and reliably pay for charging your vehicle through an authorised, regulated payment service provider, such as via PayPal or credit card.

At which charging stations can I charge and pay with intercharge direct

At all charging stations in the intercharge network at which the operators offer this additional functionality. You can identify intercharge direct charging stations by the intercharge direct logo, which is displayed on them. If there is no logo displayed on the station, please contact the operator.

Who is my point of contact?

For any questions relating to the charging process with intercharge direct, you should contact the respective charge point operator.

Do I need to set up an agreement for intercharge direct?

You can charge your vehicle without setting up a long-term emobility contragt. To process a direct payment at a charging station, you can set up a ‘temporary charging service agreement’ with the charge point operator. This expires on completion of the charging process. You therefore do not enter into any long-term agreement.

I am unable to charge my vehicle at an intercharge direct-compatible charging station. What should I do?

Please contact the charge point operator directly in the case of any questions or problems. You can find the contact information at m.intercharge.eu after entering the charging station number (EVSE ID) in the bottom left under ‘Contact operator’.

What is the difference between intercharge and Hubject?

Hubject operates an eRoaming platform. This platform enables the exchange of authentication, authorisation and (static and dynamic) POI information, as well as the exchange of charging records from all intercharge partners.

intercharge is the name of the charging network enabled by the platform and is a functional trademark of Hubject GmbH. The intercharge symbol indicates customer-friendly operation as well as cross-operator and international charging for electric vehicles. It is also a distinguishing feature for drivers of electric vehicles.

The intercharge White-label App

What is the intercharge app?

The intercharge app is a white-label solution for emobility service providers who have not developed their own charging app. They can offer the intercharge app in their own individual company design.

Who can use the intercharge app?

The intercharge app is a white-label solution for emobility service providers who have not developed their own charging app. They can offer the intercharge app in their own individual company design.

Customers of the following emobility service providers can use the intercharge app:

Kelag
Energie Steiermark
Energie Burgenland
Heldele
Kelag
Swarco für Hyundai Österreich
Wien Energie

How do I use the intercharge app?

First ask your emobility service provider if the intercharge app is available. If it is, you will receive your login details from your provider. Hubject GmbH does not have access to your personal login details.

You can simply download the app from the Apple Store or Google Play and then log in.

I am unable to use the intercharge app. Why?

The complete functionality of the intercharge app can only be used with a valid emobility contract. Many emobility service providers also have their own app which offer the same service. Please check the following list to see whether you can use the intercharge app.

Customers of the following e-mobility service providers can use the intercharge app:

Heldele
Energie Steiermark
Energie Burgenland
Schweizer Post Company Cars AG
Wien Energie

Customers of the following emobility service providers can manage their charging services using the apps offered by their emobility service providers:

PlugSurfing
TheNewMotion
innogy
Alpiq E-Mobility AG
BMW Group
Bosch Software Innovations GmbH
DKV Euro Service GmbH & Co. KG
ON
eeMobility GmbH
Electromaps
EnBW AG
GP Joule Connect GmbH & Co. KG
Izzivizzi d.o.o
Kelag-Kärntner Elektrizitäts AG
Liikennevirta Oy
LMS/Threeforce
NOVOFLEET GMBH + CO. KG
EWE
Route 220 SpA

For Companies

What is Hubject?

Hubject GmbH was founded in 2012 by leading companies in the energy, technology and automotive industries. The shareholders of Hubject GmbH include the BMW Group, Bosch, Daimler, EnBW, innogy, Siemens and the Volkswagen Group. With its eRoaming platform, Hubject connects charge point operators and emobility service providers in real time, enabling convenient, customer-friendly access to charging infrastructures for drivers of electric vehicles. Hubject does not operate any charging stations itself, but guarantees efficient exchange of information in the background across the intercharge charging network. Over 300 companies are using the platform worldwide, include manufacturers of electric vehicles, energy providers, emobility service providers and telecommunications companies.

What is the difference between Hubject and intercharge?

Hubject operates an eRoaming platform known as HBS (Hubject Brokering System). This platform enables the exchange of authentication, authorisation and (static and dynamic) POI information, as well as the exchange of charge detail records (CDR) from all intercharge partners.

intercharge is the name of the charging network enabled by the platform and is a functional trademark of Hubject GmbH. The intercharge symbol indicates customer-friendly operation as well as cross-operator and international charging for electric vehicles. It is also a distinguishing feature for drivers of electric vehicles.

What roles are there in the intercharge network?

The intercharge network has the following roles:

Charging point operators (CPO), Charging Point Infrastructure Producers (CPIP) and Emobility Service Providers (EMP, EMSP, MSP)

Who are the target groups for the services offered by Hubject?

The services are aimed at automotive manufacturers, charge point operators, energy suppliers, utility companies, providers of navigation systems, car sharing providers, fuel card providers, fleet managers, app providers, car rental providers, insurance companies and banks.

Why should my company join the intercharge network?

With over 300 partners, the intercharge network is the world’s largest interoperable charging network for electric vehicles. Charging stations can be accessed via all standard access channels such as app, mobile website (QR/NFC code) and RFID card. Premium services such as direct payment (intercharge direct), booking and connectivity of parking sensors can also be added to your range of products with intercharge.

What products are available and which product is right for my company?

For a detailed description of the range of products and relevant target groups, please see https://www.hubject.com/en/solutions/

As a general rule:

Emobility Service Provider -> CONNECT

Charging Point Operator -> SHARE & intercharge direct

Charging Station Management System Operator -> CHECK system

Customer Management System Operator -> CHECK system

Charging Station Manufacturer -> CHECK technology

Does Hubject also offer individual services or any consulting solutions?

As a boutique consultancy for new, digital (e)mobility services, we help you to enter into the emobility market. Based on our extensive market experience and technical expertise, we can provide you with tailored services in relation to strategy, product/user experience and IT implementation.

What is needed for a company to join the intercharge network as a charge point operator (CPO)?

As a charge point operator, you need to have an intelligent (remote-enabled) charging infrastructure and a central charge point management system (backend) to join the intercharge network. Hubject does not offer any backend solutions itself. However, you can check which providers can offer eRoaming-certified backend solutions at https://www.hubject.com/en/solutions/check.

What is needed for a company to join the intercharge network as a emobility service provider (EMP)?

To join the intercharge network as an EMP, you need to have a customer management system (backend) that can manage emobility customers and communicate with the Hubject platform. Hubject does not offer any backend solution itself. However, you can check which providers can offer eRoaming-certified backend solutions at https://www.hubject.com/en/solutions/check.

How many charging stations does a company need to operate to make it worthwhile to join the intercharge network?

We are happy to hear from all companies that wish to join our platform in order to make their charging stations available to as many end customers as possible. Based on our experience, if you have at least ten charging stations, it makes economic sense to join our eRoaming platform.